How we collect, use, and protect your personal information
Smart Media Marketing (PTY) Ltd, hereafter referred to as Smart Media, is committed to ensuring the protection of the privacy of all visitors ("Visitors") to our website at www.smartmedia.mobi (the "Website") as well as all persons ("Customers") who have subscribed to any of the services we offer ("Services"), whether they be registered 'Users' or registered 'Merchants'.
This privacy policy ("this Policy") describes the ways in which we collect, store, use and protect your personal information. Throughout this Policy, we use the term "personal information" to describe information that can be associated with a specific person and can be used to identify that person. We do not consider personal information to include information that has been made anonymous so that it does not identify a specific user.
You need to read and accept all the provisions in this Policy in order to use the Website and/or Services. By accepting this Policy, you are deemed to have read and agreed with all the provisions thereof. If you do not agree with anything in this Policy, then you may not register and/or use any of the Services.
We may amend this Policy at any time by posting a revised version on our Website. The revised version will apply to Visitors with effect from the time we post it. However we will provide Customers with at least 30 days' prior notice of any such revision by posting notice of the change on the Website and the revision will then apply to Customers with effect from the date indicated in such notice, provided that if a Customer is not happy with the revisions made, he/she/it shall be entitled to terminate the Services subscribed for.
As a Visitor, registered User, or Merchant, you agree that we may electronically collect, store and use the following of your information:
Voluntarily provided by you: Optional Details may be submitted by you to us if you decide to upload or download certain content (or products) from the Website, enter competitions, take advantage of promotions, respond to surveys, register and subscribe for certain additional services, or otherwise use the optional features and functionality of the Website.
Automatically gathered via various technologies:
"Cookies" Information: When you access the Website, we may send one or more cookies (small text files containing a string of alphanumeric characters) to your computer to collect certain Usage Details. We may use both session cookies (which disappear after you close your browser) and persistent cookies (which remain after you close your browser which can be removed manually) and may be used by your browser on subsequent visits to the Website. Please note that the use of cookies is standard on the internet and many major websites use them. Please review your web browser "Help" file to learn more about modifying your cookie settings.
Other tracking technology: When you access the Website or open one of our HTML emails, certain Usage Details may be automatically collected and recorded by us from your system by using different types of tracking technology.
Web Beacons: Our Website may contain electronic image requests (called a "single-pixel gif" or "web beacon" request) that allow us to count page views and to access cookies. Any electronic image viewed as part of a web page (including an ad banner) can act as a web beacon. Web beacons are typically 1-by-1 pixel files (so small that you would likely not realize that they are there), but their presence can usually be seen within a browser by clicking on "View" and then on "Source". We may also include web beacons in HTML-formatted newsletters that we send to opt-in subscribers in order to count how many newsletters have been read. Our web beacons do not collect, gather, monitor or share any personally identifiable information. They are just the technique we use to compile anonymous information about the Website and Service usage.
We may use any Optional Details provided by you for such purposes as indicated to you at the time you agree to provide such Optional Details.
We may use your Usage Details to (a) automatically provide you with the latest version of the Smart Media application on your system; (b) remember your information so that you will not have to re-enter it during your visit or the next time you access the Website or Platform; (c) monitor aggregate Website usage metrics such as total number of visitors and pages accessed; and (d) track your entries, submissions, and status in any promotions or other activities in connection with your usage of the Website.
NOTE: Some of our business partners (e.g. advertisers) use their own cookies and/or widgets on our Website and we have no access to or control over such cookies or widgets. (Widgets are interactive mini-programs that run on our Website to provide specific services from another company (e.g. displaying the news, opinions, music, etc) and these widgets may collect certain of your personal information (eg your email address). Cookies may also be set by the widget to enable it to function properly.) Information collected by any such cookie or widget is governed by the privacy policy of the company that created it, and not by Smart Media. This Policy covers the use of cookies by Smart Media only and does not cover the use of cookies or widgets by any third party advertisers on the Website.
We store and process the personal information of our registered Users, Merchants and Visitors on our computers in South Africa. We use computer safeguards such as firewalls and data encryption, we enforce physical access controls to our buildings and files, and we authorize access to personal information only for those employees who require it to fulfill their job responsibilities.
You should not divulge your account password to anyone. We will never ask you for your password in an unsolicited telephone call or e-mail. YOU ARE RESPONSIBLE FOR MAINTAINING THE SECRECY OF YOUR UNIQUE PASSWORD AND ACCOUNT INFORMATION AT ALL TIMES.
If you are a legal entity and not an individual, we will liaise only with your named contact or alternative contact provided by your named contact. It is your responsibility to let us know of any changes to your named contact.
We may share your personal information with:
Our sister companies and other divisions or companies within our group of companies so as to provide joint content and services like registration, transactions and customer support, to help detect and prevent potentially illegal acts and violations of our policies, and to guide decisions about their products, services and communications. Members of our corporate family will only use this information to send you marketing communications if you have requested their services.
Service providers under contract who help with parts of our business operations (fraud prevention, marketing, technology services). Our contracts dictate that these service providers only use your information in connection with the services they perform for us and not for their own benefit.
Companies that we plan to merge with or be acquired by. (Should such a combination occur, we will require that the new combined entity follow this Policy with respect to your personal information. If your personal information could be used contrary to this Policy, you will receive prior notice.)
Law enforcement, government officials, fraud detection agencies or other third parties when (a) we are compelled to do so by a subpoena, court order or similar legal procedure; or (b) we need to do so to comply with any law; or (c) we believe in good faith that the disclosure of personal information is necessary to prevent physical harm or financial loss, to report suspected illegal activity, or to investigate violations of our User Agreement and/or Merchant Agreement.
Other third parties, with your consent or direction to do so.
Smart Media will not sell or rent any of your personal information to third parties for their marketing purposes and only shares your personal information with third parties as described in this Policy.
You can review and edit any of your personal information at any time by signing in to your User Account or Merchant Account (as the case may be) and clicking the My Account menu in any of the Smart Media pages.
Notwithstanding anything contained in this Policy regarding your information, the following information is not regarded as personal information for purposes of this Policy:
By accepting this Policy, you consent to our collection, storage, processing and disclosure of your personal information as described in this Policy. Should you terminate your registration with us and close your User Account, you consent to our retention of the information we have already collected from you for record-keeping purposes only.
Smart Media may use your Personal Information to send you information on new services or products that may be of interest to you and from time to time will call, mail, email, WhatsApp, or SMS information to you about promotions, campaigns and notifications of our products and services, or our partners and their products or services. If you are not a Smart Media customer, or in any other instances where the law requires, Smart Media will only market to you by electronic communications with your consent. If you do not wish to continue receiving this information, you may contact Smart Media and we will remove you from our mailing list. We will only send you marketing communications if you have "opted in" to receiving such communications. You have the right to "opt out" of receiving marketing communications, whether by email or otherwise, at any time. Email info@smartmedia.mobi to "opt out" or via our contact us page.
If you have questions or concerns regarding this Policy, you should contact us by using the Contact Us link on any of the Smart Media pages or email us at info@smartmedia.mobi.